Terms and Conditions
Updated: September 25, 2026
B. Squad Fitness Ltd. (“B. Squad Fitness”, “we”, “us”, or “our”) provides boutique, trainer-led group fitness training and related services in Kimberley, British Columbia. These Terms and Conditions (“Terms”) govern your access to and use of our website, member portal, services, and participation in any in-person programming. By creating an account, purchasing any pass or membership, reserving a class, or accessing our facilities, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.
1. ACCOUNTS AND REGISTRATION
Individual Profiles: Every participant must maintain an individual personal account managed through Zen Planner. Reservations are individual, non-transferable, and cannot be booked on behalf of another individual, except where accounts share verified Family Status linking.
Advance Reservations & On-Site Onboarding: B. Squad Fitness operates dedicated group sessions with limited equipment and capacity. Advance reservation through the Zen Planner Member App or online portal is strongly recommended to guarantee your spot. Walk-in guests are welcomed at trainers discretion and subject to available space. Unregistered participants must complete account setup, execute the digital liability waivers, and complete the PAR-Q+ health declaration on-site prior to joining the workout.
Advance Booking and Reservation Deadlines: New reservations open 60 days in advance of class day and close exactly 60 minutes prior to the scheduled class start time. This rule supports accurate attendance tracking for memberships, insurance compliance, and class capacity limits.
Reservation Changes: Modifications, reschedules, and early cancellations close exactly 45 minutes prior to the scheduled class start time.
Account Information: Account holders are responsible for maintaining current billing information, phone numbers, and valid email addresses.
2. SQUAD PASSES, MEMBERSHIPS, AND INTRODUCTORY OFFERS
Participation: Class participation is validated strictly through an active monthly membership, an eligible Squad Pass package, or single session credits.
Non-Transferability: Passes and memberships are assigned exclusively to the individual purchaser and may not be shared, resold, or transferred.
Family-Linked Pooled Credits: Accounts configured with Zen Planner Family Status may share pooled credits across linked members under the primary billing account, provided each individual participant maintains a completed profile and required signed agreements.
Introductory Free Class: B. Squad Fitness offers one complimentary first class (Free Trial) per new participant. To redeem, choose a scheduled class and register online to create your Zen Planner account. Digital signatures on all waivers and forms provided during account creation are required before attending. The Free Trial credit is non-transferable and holds no cash value.
Program Adjustments: B. Squad Fitness reserves the right to modify memberships, pricing structures, and schedule offerings at its discretion. Confirmed, prepaid bookings remain protected at the agreed rate.
3. CLASS ATTENDANCE, CANCELLATIONS, NO-SHOWS, AND INTEGRITY
Studio Cancellations: If B. Squad Fitness cancels any class session, deducted class credits are automatically returned to your account.
Class Cancellations: Participants may cancel a reserved spot without penalty up to 45 minutes prior to class start time using the Zen Planner Member App or portal.
Mandatory Studio Check-In: Physical presence alone does not satisfy attendance validation. Every participant must officially complete check-in upon arrival prior to class start using their Zen Planner Member app. Check-in records are mandatory for capacity regulation, facility partner verification, and provincial liability compliance.
Late Cancellations & Missed Classes (No-Shows): Cancellations requested less than 45 minutes prior to class start time, failing to attend without prior cancellation, or attending without completing the mandatory check-in disrupt coach programming and prevent waitlisted members from attending. These instances are subject to the following terms, enforced at the discretion of B. Squad Fitness:
- Monthly Memberships: May incur a $10.00 penalty fee charged to the payment method on file.
- Squad Passes & Single Credits: The class credit allocated to the reservation is subject to forfeiture.
Account Standing & Discretion: B. Squad Fitness reserves the right to suspend booking privileges on accounts carrying unpaid penalty fees. Management retains discretion to review verified medical emergencies or system technical issues.
4. PAYMENTS AND BILLING
Accepted Methods: Payments are accepted via Visa, Mastercard, and direct Interac e-Transfer.
Merchant Processing: Online transactions are processed securely via Square (website transactions) and Paysafe (Zen Planner portal and app transactions). B. Squad Fitness does not store unencrypted credit card data on local servers.
Authorization: By saving a payment method in your member profile, you authorize B. Squad Fitness to charge that method for recurring dues, pass renewals, retail purchases, and applicable penalty fees.
Price Revisions: Rates are subject to periodic operational updates. Members will receive prior notice of recurring membership adjustments.
Final Sale: All pass purchases, membership drafts, registration transactions, and penalty assessments are final and non-refundable, except where explicitly required under British Columbia consumer protection statutes.
5. HEALTH, SAFETY, AND PAR-Q+ CLEARANCE
Inherent Risks: Functional fitness training carries inherent physiological and mechanical risks of bodily injury. You voluntarily assume full responsibility for your physical readiness.
PAR-Q+ Declaration: Prior to taking part in any workout, including complimentary trial sessions, every participant must complete the Physical Activity Readiness Questionnaire (PAR-Q+) and sign the liability waivers (Participant Agreement and Publicity and Media Release).
Annual Renewal: Active members must submit an updated PAR-Q+ declaration annually, or immediately upon any material change in physical condition.
Disclosure Duty: You must inform the coach prior to class regarding any current injuries, medical conditions, postpartum considerations, or physical limitations requiring exercise modification.
6. CHILDREN, DEPENDENTS, GUESTS & BYSTANDERS
Community Standards: Designated morning class formats accommodate accompanying infants and young children (“Sidekicks”). Evening classes are reserved exclusively as kid-free adult training hours.
Supervision & Conduct: B. Squad Fitness does not provide childcare, supervision, or monitoring services. You retain 100% direct supervisory responsibility for the safety, behavior, and physical presence of any accompanying child or dependent at all times before, during, and after class. You are responsible for ensuring any guest or bystander remains in designated areas and adheres to facility rules.
Bystander Status: Accompanying children and guests attend solely as non-participating bystanders and are strictly prohibited from touching, playing on, or using fitness equipment.
Liability Exclusion: B. Squad Fitness, its instructors, contractors, and facility landlords accept no liability for accidents, injuries, or property damage involving accompanying minors, dependents, or guests.
Unaccompanied Youth (Ages 14–18): Youth aged 14 to 18 may participate independently in B. Squad Fitness classes only after a parent or legal guardian executes the Participant Agreement (Youth Ages 14-18), Publicity and Media Release (Youth Ages 14-18), and PAR-Q+ forms.
7. ASSUMPTION OF RISK AND INDEMNITY
Complete Release: By participating in B. Squad Fitness activities, you release and hold harmless B. Squad Fitness Ltd., its owners, officers, instructors, agents, employees, and host facility partners from any claims, demands, damages, or liabilities arising from ordinary negligence, personal injury, illness, or property damage sustained while on the premises.
Indemnification: You agree to indemnify and hold harmless B. Squad Fitness against any legal liabilities, defense costs, or claims brought by you, your estate, or any minor under your custody arising out of your presence or participation.
8. PUBLIC HEALTH AND STUDIO HYGIENE
Illness Mitigation: Participants experiencing communicable symptoms, fever, or active public health isolation directives must cancel reservations and refrain from attending in-person sessions.
Etiquette: Members are expected to carry clean indoor training footwear, wipe down equipment after use, and return all gear to designated storage racks.
9. GIFT CARDS AND CERTIFICATES
Cash Value: Gift cards and digital certificates represent stored value and cannot be refunded, returned, or redeemed for cash. Change will not be provided.
Expiry: The purchased monetary value never expires. Promotional or courtesy credits expire according to the explicit terms stated on the voucher.
Transferability & Redemption: Gift certificates are issued in Canadian dollars, are non-transferable, and may only be used by the individual named on the certificate unless otherwise authorized in writing by B. Squad Fitness. Lost, stolen, or damaged cards or certificates will not be replaced.
Fraud Prevention & Identity Verification: B. Squad Fitness reserves the right to verify the identity of the individual redeeming any certificate or gift card and to refuse redemption if fraud, misuse, or unauthorized acquisition is suspected.
Acceptance & Amendments: The purchase, receipt, or redemption of a gift certificate constitutes full acceptance of these Terms and Conditions. B. Squad Fitness reserves the right to update or amend these certificate terms at any time without prior notice.
10. MERCHANDISE RETURNS
Return Window: Unused merchandise purchased directly through B. Squad Fitness may be returned for a full refund (less original delivery or handling fees) within 30 days of initial receipt.
Product Condition: To qualify for a refund, merchandise must remain in original, brand-new condition, unopened, sealed in original factory packaging, and accompanied by the original receipt. Unsealed, tested, or laundered apparel cannot be returned or credited.
11. SQUAD POINTS PROGRAM
Program Status: The Squad Points loyalty program remains officially suspended as of February 2026. No points accrue, and existing point balances remain frozen pending future corporate notification.
12. INTELLECTUAL PROPERTY AND DIGITAL PLATFORMS
Acceptable Use: You agree to use the B. Squad Fitness website and digital platforms strictly for lawful purposes. Attempting security compromises, data scraping, or unauthorized access against our web platforms or member directories is prohibited.
Proprietary Assets: All website content, designs, workout curriculums, media, and logos are the exclusive property of B. Squad Fitness Ltd. or its partners, protected by copyright and trademark laws. Unauthorized reproduction, distribution, or exploitation without written consent is strictly prohibited and may result in legal action.
Platform Uptime: We strive for continuous access but do not warrant uninterrupted operation of our website or third-party platforms (Zen Planner, Paysafe, Square). We accept no liability for damages resulting from maintenance, technical issues, or downtime.
13. PRIVACY AND DATA PROTECTION
Information Handling: Member personal data, billing tokens, medical intake forms, and attendance records are handled in accordance with the British Columbia Personal Information Protection Act (PIPA).
Electronic Communications: Account registration confirms your consent to receive transactional, scheduling, and billing notifications via Zen Planner.
14. ACCOUNT TERMINATION
Reservation of Rights: B. Squad Fitness reserves the right to suspend, lock, or terminate any member account or membership without prior notice for abusive behavior toward staff/members/guests, property damage, fraudulent billing, or repeated policy violations.
15. JURISDICTION AND DISPUTE RESOLUTION
Governing Law: These Terms are governed by, construed, and enforced exclusively under the laws of the Province of British Columbia and the federal laws of Canada applicable therein.
Venue: Any legal action or dispute arising under these Terms shall be instituted solely within the competent courts of the Province of British Columbia.
16. POLICY AMENDMENTS
Revisions: B. Squad Fitness reserves the right to update or amend these Terms at any time. Updated documents will be posted directly to our web portal with a revised effective date. Continued reservation of classes, payment of dues, or physical attendance constitutes acceptance of revised terms.
17. INQUIRIES AND COMMUNICATIONS
Inquiries regarding membership policies, billing adjustments, or account records may be directed to b.squadfitness16@gmail.com.